FAQ
Please check the “Spam” and “Promotions” folders. If the letter is not there, write a letter describing the situation to the address support@lookport.live, and we will send you the ticket again.
If you purchased a ticket to the show from a ticket operator, then you need to contact the support service of the ticket operator from which you bought your ticket.
In accordance with the Decree of the Mayor of Moscow No. 3-UM dated January 21, 2021, when holding public events, it is imperative to observe social distancing, as well as the presence of a mask and gloves for spectators throughout the event.
The organizer has the right to remove the violators from the hall. If such a situation arises, the cost of tickets is not refundable.
WILL THE CONCERT START DELAYED? STAYING INTO THE HALL AT WHAT TIME?
The launch of viewers to the venue for the second show will begin at 17:30.
Please arrive on time to avoid queues and comfortably prepare for the concert in the auditorium.
A few days before the concert, we will send all the information about meet'n'greet by e-mail to all holders of this category of tickets.
The live stream will work on any device that can play video. To start watching a classic broadcast, you must go to this page on the day of the concert through a mobile or desktop browser. And if you have a virtual reality headset, go to our website in the built-in browser and enjoy the concert in VR.
Of course! The concert will be available to all online ticket holders at this address.
If you cannot watch the concert during the live online broadcast, you can also buy a ticket for it after the broadcast ends.
Yes of course! The age limit of the show is 6+.
Yes. Children under 5 years old admission is free.
Yes, the Music Media Dome is equipped with everything needed for people with disabilities.
If you need help with escorting and boarding people with limited mobility, please notify us in advance by writing a letter describing your situation to support@lookport.live
We will single out experienced volunteers who will be happy to help you!
